Technology Platforms provides various methods of tech support (ie. phone, email, remote and onsite). All such support is billable, including travel, unless otherwise stated. All invoices are due upon receipt, unless otherwise stated.
When Technology Platforms receives an “Agreement to Proceed” from a Quote or Estimate, it becomes a contract between Customer and Technology Platforms. Technology Platforms will provide, and Customer will purchase and pay for, the Services and/or product specified in the Quote / Estimate / Invoice.
Hosting Services require a one-year commitment, after which the contract will be on a month-to-month basis. The billing period is from the 1st of the month to the end of the month. Payment is due the 1st of the month of the term being invoiced.
Technology Platforms may terminate Hosting Services for various reasons, and if termination is required, will give the Customer as much notice as possible.
Technology Platforms currently accepts VISA, cheque, money orders or wire transfers on a case by case basis.
Where hardware or software is being purchased from Technology Platforms, payment is due upfront before the order will be placed.
If any cheque is returned for insufficient funds, a $25 NSF charge will be issued to the Customer.
Technology Platforms is not responsible for any damages arising from Customer’s use of Technology Platforms’ services or by Customer’s inability to use the hosting services (if applicable) for any reason.
Hosting customers will abide by, and utilize the Services and the Customer Web site only in accordance with the Acceptable Use Policythat Technology Platforms posts on its Web site, as such Acceptable Use Policy may be changed by Technology Platforms from time to time.
Hosting customers will use the host services in a manner consistent with any and all applicable laws of the Province of Ontario and Canada.
Customer will provide Technology Platforms with a registered Domain Name for the Customer Web site, or, upon Customer’s request Technology Platforms will register an Internet Domain Name on behalf of Customer.
Customer shall be responsible for maintaining their web site.
Customer may not assign or transfer this Agreement.
We provide remote support to troubleshoot problem on your device. If you agree to this remote assistance, you have to download and install a client software onto your device.
